1. The best carpet cleaners on Yelp have high Ratings & Review Volume
Examine the Yelp carpet cleaning company’s overall rating and the number of reviews they’ve received. A 4.5-star rating or higher is a good benchmark for quality.
Pro Tip: A company with at least 50 five-star reviews is more likely to provide consistent, high-quality service.
Please view our Yelp page and our Google Page. Our Angi page is a good resource too showing 4.6 stars from 63 reviews.
2. Ratio of 5-Star to 1-Star Reviews
The best carpet cleaners should have significantly more 5-star ratings than 1-star ratings. A good rule of thumb is at least a 5:1 ratio of five-star reviews to one-star reviews.
Pro Tip: Look for businesses where 5-star reviews outnumber all other ratings combined. Keep in mind that one or two negatives is unavoidable and that people are more likely to leave negative reviews than positive, because they’re angry. A low negative review count is indicative of excellent service and attention to detail.
3. Carpet Cleaners’ Response Time
A company’s responsiveness reflects its commitment to customer service. Look for businesses that respond within 30 minutes or less. Anderson Certified has a long-standing reputation of response times under 10 minutes.
Pro Tip: Faster response times often indicate a detail-oriented and customer-focused company.
4. Yelp Badges & Recognition
Check for Yelp badges such as “Good” or “Excellent” next to company responses. These badges are awarded based on consistent quality, customer satisfaction, and a strong reputation.
5. Detailed Customer Reviews
Read reviews that discuss specific aspects of cleaning effectiveness, professionalism, punctuality, and handling of stains or odors. Look for repeated themes across multiple reviews to assess consistency.
6. Carpet Cleaning Methods
Ensure the carpet cleaning company provides clear details about their cleaning process. Look for information on:
Cleaning methods: Dry foam, encapsulation and hot water extraction (steam cleaning), our method at Anderson Certified and recommended by IICRC, encapsulation, or dry foam. Dry foam is typically offered by lesser-equipped cleaners so be careful when hiring these companies.
Process steps: Vacuuming, pre-spraying, agitation for stain removal, and final steam cleaning. View Anderson Certified’s full 9-Step Process.
Industry Standard: According to the IICRC (the governing body of the carpet cleaning industry), steam cleaning is the only method classified as restorative cleaning.
7. Only the Best Carpet Cleaners have Business Insurance
The company must have at least $1 million in insurance coverage. This should specifically cover the items being cleaned, such as area rugs or upholstered furniture, to protect against potential damage (e.g., browning or discoloration). Insurance is not required for appearing on Yelp; beware of companies that do not maintain proper insurance and proper workers-comp. Without workers comp, you may be held liable for any accidents in your home.
8. Yelp Guarantee & Follow-Up Service
Look for companies that offer a 100% money-back guarantee or a satisfaction guarantee. A reputable business should provide free re-cleaning if the results don’t meet your expectations.
9. Pricing Transparency
Fair pricing is crucial. A great strategy is to eliminate the highest and lowest quotes and average the remaining prices to determine a fair market value.
